Damage and Shortages
Please report all obvious damage(s) to your product(s) to the driver delivering your package. If you later find hidden damage(s) please report them right away to our customer service center via email: firstname.lastname@example.org or by phone (800) 235-3489. If reporting after hours please leave a message and a customer service representative will return your call the following business day. Please be sure to keep the original shipping carton for possible inspection by the carrier.
For more information on your country's shipping guidelines click here.
All damage or shortage claims must be reported within four (4) days of delivery. Please have the email address used to place the order available at the time of reporting.
Defective items or items shipped incorrectly will only be exchanged for the original item purchased. Refunds will not be given under any conditions.
All orders may be cancelled provided your order has not been shipped. Once an order has been shipped the customer is responsible for all return shipping arrangements and costs. RGA may apply, so please contact our customer service team for more information.
Limitations of damages
Our total liability and the liability of our suppliers to you, your customers or to any other person, relating to this contract, its performance or non-performance, or from the use of the goods furnished, is limited to the price of the goods giving rise to the claim. Except as to title, all such liability shall terminate at the end of the manufacturer’s warranty period. Neither we or our suppliers will , in any event , be liable for any special, incididental, consequential or penal damages including, but not limited to back charges, labor cost, costs of removal, replacement, testing or installation, loss of efficiency, loss of profits or revenues, loss of use of the products or any associated products, damage to associated products, lateness or delays in delivery, unavailability of products, cost of capital, cost of substitute products, facilities or services, downtime, or claims from your customers or other parties to you or directly to us for such damages.
All returns and exchanges must be approved and include our RGA (Return Goods Application) form. Please contact us at 800-235-3489 for approval.
All authorized returns are subject to a 20% restocking fee. Shipping cost will NOT be refunded.
• Items must be in original packaging and in working condition.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.