Frequently Asked Questions
We try to anticipate and provide answers for questions you may have about our products and services. If you need additional information, please send an email to customercare@adlsupply.com.
1. CAN YOU HELP ME FIGURE OUT WHAT BULB I NEED?
Yes! We'd love to help. We want to make your search easy, so if you are having any trouble finding the bulb you need, please call (800) 235 - 3489.
2. DO YOU OFFER DISCOUNT ON VOLUME SALES OR RESELLERS?
Yes, we offer discounts to resellers and on large purchases. All quote requests must be faxed to (305) 402 - 0280 ATTN: SALES.
3. CAN I USE A CREDIT CARD WITH PAYPAL?
Yes. You can use VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS.
4. HOW DO I KNOW IT'S SAFE TO SUBMIT MY CREDIT CARD NUMBER?
We takes our customers' security seriously and our site is very secure. All of our online payment methods are encrypted to protect your data. Plus, when you pay with PayPal, Google Wallet, or SecureNet, you do not expose your credit card number to the merchant.
5. I DON'T LIKE USING PAYPAL.
We understand some customers prefer a different form of payment, you can send a check or EFT (Electronic Funds Transfer). Call our customer service team for more information at (800) 235 - 3489.
6. DO YOU SELL MY EMAIL ADDRESS TO OTHER COMPANIES?
No, ADLSupply.com maintains the strict confidentiality of the business or personal information in its possession. Accordingly, ADLSupply.com will not trade, rent or sale your business information, without the prior consent of you or company.
7. WILL YOU SUBSTITUTE ITEMS THAT ARE OUT OF STOCK?
We do not substitute out of stock items. In rare occasions, we may contact you to ask if you would prefer an immediate shipment of a comparable product instead of waiting for your original selection. It's always up to you!
8. HOW LONG WILL THE PRODUCTS TAKE TO ARRIVE?
Most items are shipped the same day via Fedex or USPS. We will notify you within 2 - 3 days if a purchased item is not in stock.
9. COULD I GET THE ITEMS SHIP NEXT DAY?
Yes, we would be glad to ship Express or Overnight. We will bill you with the difference in shipping charges via Paypal.
10. HOW CAN I TRACK MY ORDER?
After you purchase a product, you will receive an email with your tracking number and an URL where you can track your package.
11. DO YOU SHIP OUTSIDE OF THE USA?
Yes. We ship worldwide.
12. DO YOU DROP-SHIP?
Yes, we will blind drop-ship per customers request. Contact customer service (800) 235 - 3489 for instructions.
13. WHERE ARE YOU LOCATED?
We are located at 10441 NW 28th Street Suite A-102 Doral, Fl. 33172
14. HOW OFTEN DO YOU SEND EMAIL NEWSLETTERS?
We will send an email newsletter no more than once per month and it will be sent only to those who choose to receive it.